Shipping policy

Store Policies for Marlocx

1. Shipping Policy

Order Confirmation

  • After you place an order, our team will confirm it within 24 hours by phone call, WhatsApp, or SMS.
  • Please make sure your name, phone number, and full address are correct. Orders may be delayed or cancelled if we can't reach you.
  • Orders that are not confirmed may not be processed.

Delivery Partners

  • We ship through trusted courier partners across Pakistan, such as [TCS / Leopards / PostEx / Trax, etc.].
  • Once your order is dispatched, you will receive a tracking number by SMS, WhatsApp, or email.

Delivery Time

  • Major cities: [2-4] working days after dispatch
  • Other cities and remote areas: [4-7] working days after dispatch
  • Delays can happen due to weather, public holidays, or courier issues. These are outside our control, but we will help you track your parcel.

 

Payment Method

  • We offer Cash on Delivery (COD) across Pakistan. Please keep the exact amount ready when the rider arrives.

Receiving Your Parcel

  • Please check that the parcel is sealed and undamaged before accepting it.
  • If it looks tampered with or damaged, do not accept it. Contact us immediately.
  • We recommend recording an unboxing video, which helps us resolve damage or wrong-item claims faster.

2. Return Policy

Return Window
You may request a return within 7 days of receiving your order.

Eligibility Conditions

  • The watch must be unused, unworn, and in its original condition.
  • It must be in its original packaging, with the box, tags, manual, warranty card, and all accessories.
  • It must have no scratches, dents, marks, or signs of use.
  • You must have proof of purchase (order number).

Returns We Accept

  • Wrong item delivered
  • Damaged or defective item received
  • Item significantly different from the description or photos

Non-Returnable Cases

  • Items damaged after delivery due to misuse, water exposure, or tampering
  • Items with a changed strap or size, or with the seal or tags removed
  • Return requests made after 7 days

How to Request a Return

  1. Contact us within 7 days via [WhatsApp number / email / Instagram].
  2. Share your order number, photos or video of the watch, and the reason for the return.
  3. Our team will review it and confirm the next steps within [24-48 hours].
  4. After approval, send the item back as instructed.

Return Shipping Cost

  • If the return is due to our mistake (wrong, damaged, or defective item), we will cover the shipping cost.
  • If the return is for any other reason, such as a change of mind, [the customer bears the return shipping cost / shipping charges are deducted].

Refunds

  • Once we receive and inspect the returned watch, your refund will be processed within [5-7] working days.
  • Refunds will be sent via [bank transfer / JazzCash / Easypaisa], using the account details you provide.
  • [Original shipping charges are non-refundable, unless the return is due to our error.]

Contact Us

WhatsApp: +92 320 1198337 | Email: muhammadarafatgroups@gmail.com | Hours: [8 AM - 12 AM, Mon-Sun].